Support

Free support in five languages

Colinbus has users in every sector and territory. As specialists in a particular field are often not familiar with machine tools, good support is essential. Colinbus support is free of charge, and it is provided by experts conversant in five languages. Modern communication technologies also make support and data transfer easier.

Colinbus support centre

As a manufacturer of electronic and mechanical equipment, we are able to provide fast, reliable service. The vast majority of repair jobs are completed and shipped on the same day as the equipment is delivered to us. We answer technical questions on-line. Many users want to sort out problems themselves. Our technical database, FAQs, and download links can provide vital assistance in such cases. Colinbus users can also join the Colinbus Users Group.

Support options

How can I contact someone?

• Send us an e-mail or fax with a description of your problem. If appropriate or necessary, include photos or documents that clarify the situation.
  E-mail address: support@colinbus.com
  Fax number: +32 1543.00.85
• Simply phone us and explain your problem. In most cases, we can help you directly. When you contact us for support, it is always helpful to first note the details of the machine or software. In most cases, the support engineer will need this information in order to assist you properly.
  Telephone number: +32 1543.10.81
• If you (like many users) want to learn more about the machines and materials you use, have a look at our FAQs and our technical database. In addition to obtaining assistance quickly, you can learn how to solve minor problems yourself.

Remote assistance

The fastest and most economical form of help is remote assistance. Modern communication technology enables us to diagnose problems remotely, anywhere in the world. Thanks to Colinbus ‘remote assistant’ software, your machine is effectively linked directly to our service centre. Most problems are remedied in this manner. Our customers receive sound support, and our service staff don’t have to make on-site calls − which is good for the environment and your bank account.

To use this feature you will need a small program that can be downloaded here:
Colinbus Remote Assistance Client

All you will need is a code that we can provide via phone. Our operator can then work on your machine to help you with any of your needs.

Spare parts and repairs

Colinbus is one of the few manufacturers that produces almost everything in-house. This makes us independent of external suppliers and ensures fast parts delivery. If users prefer to perform repairs themselves, the replacement for the defective part is shipped by the fastest available means and the customer is assisted by telephone. In most cases, a document or instruction video on the subject is already available. In addition, our service staff is always prepared to make on-site calls, including weekends and holiday periods.

Maintenance and maintenance contracts

Every machine needs maintenance. The frequency and the necessary activities depend on the type of machine, and especially on the application. With your assistance, we can determine who will perform the periodic inspections and whether a maintenance contract is necessary. In the case of relatively large machines, this is often mandatory due to safety regulations, but in any case sound maintenance is always necessary. The continuity of your company depends on it.